Prodoozie Help
Answers to the questions Prodoozie's own behaviour raises. Each entry names a symptom, states the cause, and gives the fix as steps. Where something is expected behaviour rather than a fault, it says so.
Recording
- Black screen when recording on a MacThe recording plays back as a black rectangle with correct audio and correct length.
- Screen recorder with no audio on macOSThe picture is fine and the recording is silent, or it has the Mac's own sound but no voice.
- Webcam not recording or not showing in a Mac screen recorderThe camera thumbnail is black in the New Recording window, or the camera is missing from the recording afterwards.
- Nothing moved on screen — is the recording missing framesA stretch where you talked over a static window looks, in some tools, like a gap: fewer frames, a lower average frame rate, a smaller file than you expected.
- Recording one display, one window, and why there is no region captureProdoozie captures one of three things: a full display, a single window, or a connected iPhone or iPad screen.
iPhone and iPad
- iPhone or iPad not detected when recording its screen on a MacThe New Recording window says No iPhone or iPad connected, or the recording fails with The device didn't share its screen.
- iPhone screen recording shows 9:41 and full batteryA recording of a cabled iPhone or iPad shows the time as 9:41, full signal bars and a full battery, regardless of what the device actually reads.
Permissions
- Granting screen recording, camera and microphone access on macOSProdoozie needs three separate macOS permissions, and asks for each one only where it is needed.
- Granted screen recording access but the Mac recorder still says it is neededYou turned Prodoozie on in System Settings, came back, and the app still shows Screen Recording access needed or still records a black screen.
Files and export
Buying, updating, support
- Prodoozie system requirements: macOS 15 and Apple SiliconProdoozie runs on macOS 15 (Sequoia) or later, on an Apple Silicon Mac (M1 or newer).
- The Prodoozie trial, the licence, and using it on two MacsProdoozie is a one-time purchase with a 1-day trial.
- How Prodoozie updates, and what to do when no update appearsProdoozie checks for a new version once a day and installs nothing without being asked.
- Contacting support, and what the diagnostics file containsProdoozie never sends anything on its own.