Black screen when recording on a Mac
The recording plays back as a black rectangle with correct audio and correct length. macOS is withholding the screen picture, not Prodoozie.
Cause. Screen Recording access is not granted to Prodoozie, or it was granted while Prodoozie was already running. macOS hands the screen to an app at launch, so a grant made mid-session does not reach the copy that is running.
Fix
- Open the New Recording window.
- If the row
Screen Recording access neededis showing, press Grant. It opens System Settings at Privacy & Security → Screen Recording. - Turn Prodoozie on in that list.
- Quit Prodoozie and open it again.
- Start a new recording. The Record button is disabled until the permission is actually in place, so a black take cannot be started by accident once step 4 is done.
A take already recorded black cannot be recovered — the picture was never written to the file.
Still stuck? Contacting support